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A23 · FinTech Trust & Compliance
KYC & Instant Redeem — Frictionless Payouts
Redesigning the high-stakes withdrawal and identity verification journeys, reducing drop-offs and customer support inquiry load.
Redesigned the multi-step real-money redemption and KYC document verification flows for A23. Introduced an intuitive progress tracker, real-time banking validation, and clear document scanning feedback, transforming withdrawal friction into an experience that builds player loyalty.
-45%
Support Tickets
<60s
Instant IMPS Payout
92%
First-Time KYC Success
01
Eliminating Withdrawal Friction
Winning money is the emotional peak of gaming. When users encountered ambiguous verification delays or unclear tax deductions (TDS), anxiety spiked. We restructured the withdrawal modal with real-time tax calculation and visual status tracking.
Clear TDS & Balance Breakdown
Unambiguous distinction between deposit balance, bonus cash, and withdrawable winnings with net TDS.
Live Bank Tracker
Step-by-step visual tracker from "Initiated" to "Bank Processing" to "Deposited to UPI/Account".
02
KYC & Redemption Flow Gallery
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Figure 1.0: Wallet hub featuring one-tap instant redeem entry.
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Figure 2.0: Aadhaar & PAN instant verification with clear error guidance.
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Figure 3.0: Instant payout confirmation with transaction reference number.